Tyler. L

Good Morning!!
My interview went well yesterday. They emailed me this morning and am moving on the next stage in the process.


Hi Valerie, Hope all is well. I just wanted to share the good news, I got hired and am starting Aug 19. Thank you again for all your guidance and support.

Lisa M

I passed my LFI and ECI with Toronto Police!!!

Broc B

Hi Val, I just wanted to let you know I got hired with Niagara Regional Police!!! Thank you so much.

Nicola (Nicki) Morris

Working with Valerie and Behavioural Concepts to help prepare me for my police interviews was an excellent and valuable experience. From the first moment I contacted Valerie I knew she would be able to help me prepare for my Essential Competency Interviews and Local Focus Interviews. I had multiple applications in process, and I passed all my interviews the first time – I could not have done this without Valerie’s coaching. She pushed me to think differently to ensure I was prepared, and my responses would stand out. In addition to being well prepared for my interviews I was also more confident. Even after my interviews Valerie continued to be of support and has mentored me throughout my application process. I have referred others to Valerie, and they have also had success with their interviews. I can’t thank Valerie enough for sharing her knowledge with me, preparing me for my interviews and her ongoing support throughout my process.


I cannot thank behavioral concepts enough for helping me achieve a dream of mine! I remember back in December of 2018 going through the process with a municipal service in Ontario, and was told the dreaded words no one ever wants to hear “you are unsuccessful today” at the ECI stage. I remember heading home questioning if this career was even for me, and felt that it was all over and I would never stand a chance. I remember going home that night and debating if I should find a new career path or keep going trying to pursue a career in policing. I remember laying on my bed that night feeling really low, and was looking to see if anyone had experience with these very complicated interviews. That is when I came across Behavioral Concepts!!!!!

I remember that same night when I came across BC, I phoned them and asked them for help!! I booked a time to meet with BC for the following week, and suddenly gained hope again!! BC was able to help me identify my strengths and weakness from my previous interview and really showed me how to connect my life experiences into the competencies police services in Ontario were looking for! I instantly went from feeling hopeless to having hope that I would be able to achieve my dream! BC opened my mind to a whole new perspective on what they want and what they do not want. BC was able to help me articulate my scenarios and bring them to life!!! If it was not for BC- I would not be where I am today!

I consider BC a huge mentor throughout my process because even when there were long wait periods, and I was going crazy she was able to make me feel better by looking at it from a different perspective! BC is not the place that will teach you what you need to know and leave they are there until you are successful! Anytime I needed some advice from BC I was able to give them a call and get the advice I needed. I feel that they are a huge part in my success in the process today, and even recommend them to friends that need help to be successful!

Again thank you so much BC, you are a great mentor and support for anyone going through the process! Thank you so much for all of your help and support!


While in the process of my police testing I learned of Behavioural concepts and decided to contact Val to assist me before applying to a police service.
With struggles and challenges throughout my testing I was open to any extra help I could get for the next phase of application and interviewing.
Being slightly older than the average candidate I had a deeper ,more diverse personal, work and driving history which I needed to be able to articulate. This is where Val came in.
Val helped me dissect these small blemishes leaving me feeling confident and in control.
Val went over details of applying that I didn’t even think were relevant but in the end were important within the police agency.
I’m thankful I met her before applying.
Then came the mock interview prep from behavioral concepts. Again, being slightly older I felt my wisdom was an advantage to the ECI behavioural interview. I had been through behavioural interviews before and didn’t think this would be an issue. I was wrong! Yes, I had experience. Yes, I had great training but I had difficulty being able to translate this into the essential competencies. Val explained the essential competencies until I understood what it meant to demonstrate them. She prepared me with valuable, factual information that really helped me in my interview.
I felt more confident and prepared after we went over scenarios and she provided feedback.
Val was available for phone support the day before my interview when I called her anxious and doubtful. She made me feel at ease and reminded me of my strengths.
I’m very thankful for the support I received from Val at Behavioural Concepts.
Val is a big part of my journey and the reason I’m heading to OPC for January 2020!!
I highly recommend behavioural concepts to prepare you for your future in policing.


“After being unsuccessful at a few interviews I knew I needed some extra help. I found Behavioural Concepts and after meeting with Val I felt far more confident going into my next interview. I saw her a few times to brush up on things and every time I saw her, I felt more and more confident going into my interviews. I was able to focus on what was important for the interview process and I was able to better present myself. I’m so proud to say that I was finally hired in the spring 2018, and will be on the road very shortly! I can’t recommend Behavioural Concepts enough if you’re struggling with your interviews, or even if you’re new to them. Val was there to offer ongoing support even after my meeting with her. She knows her stuff, and very clearly loves what she does and is passionate about it. Thank you!”

Frank. Z

Behavioural Concepts were pivotal in my success with the bpad..before going into the stage two test I felt prepared and confident which is exactly what you want going into this unpredictable test..money well spent and amazing/valuable knowledge passed down!!


Hello Behavioural Concepts,

I was recently hired in 2016 by a police service in the Greater Toronto Area and it was all due to Behavioural Concepts. I had applied to all the services in the GTA and had interviews with two services which were both unsuccessful. I could not understand why since I had all the qualifications and I was working in a law enforcement field with the government of Ontario. I was lost, confused and beaten down. A police officer associate of mine referred me to Behavioural Concepts and he said that without them he wouldn’t have been hired. I was skeptical at first but I knew I needed help and had nothing to lose. My next interview was coming up so I booked a session. This 1-on-1 session opened up my eyes and made me see exactly what I had been doing wrong. The police interview is unique and you need specific training for it. Behavioural Concepts offered this and more. I was an excellent candidate on paper but I was lacking the skills to articulate all that in person. Behavioural Concepts gave me some excellent examples from my own life which portrayed all the competencies the police are looking for. Armed with this information in my tool belt I was able to succeed in my interview. As I progressed through the process I succeeded in all the other parts. My final board interview was coming up and I was getting nervous since I did not want to mess up this final step. I gave Behavioural Concepts a call and was booked right away for a refresher 1-on-1. The next day I had more examples fresh in my mind to take with me to the final board interview. I was successful at that as well and got my offer of employment. I owe it all to Behavioural Concepts. Without them I would still be lost, confused and probably would have given up. Thank you so much, you have made my long time dream come true.

Although I am hired and about to start into my career, it will still be a long journey climbing the corporate ladder. I will not hesitate to reach out to Behavioural Concepts again when the time comes for promotions.

Chris L.

I just wanted to say thank you for the service provided. Because of this service, I was able to pass the ECI first try without any issue.
Thanks BC!

Rob V.

Behavioural Concepts helped me get hired!  The calls for the interviews were coming in and my past performance with Essential Competency interviews was poor.  The ECI manual and mock interview were just what I needed to succeed.I had the mock interview in May 2013 and was able to leave with solid examples from my life’s experiences to take with me into the real interview with two police services.  I was successful at both interviews.
I was hired in July 2013 and will be attending OPC in September 2013.  Thanks BConcepts!

Al A.

I am honoured to say that I had the pleasure of attending a 1 on 1 Local Focus/Essential Competencies interview practice session with Behavioural Concepts. I booked the session in preparation for my blended interview with the Toronto Police Service (TPS). I am pleased to say that after 6 hours of challenging and difficult interview with TPS, I was able to pass and advance to the next stage of the selection process.  For almost four years of constant disappointments with applications to police services across the province of Ontario, I was able to advance at least one additional but very important step.

Before I went to meet with Behavioural Concepts and get the training; I was looking forward to improve my interviewing skills because I lacked the confidence that I needed to pass the interview with TPS. I was nervous, anxious, and scared. I did not book this practice session because I lacked good life/educational or even volunteering experiences, not because English is my second language, but because I knew that I didn’t know how to articulate myself in a police setting interview.

Behavioural Concepts took the time to listen to me talking she was  so keen to get to know me in person.  Behavioural Concepts was able to find and identify key elements in my personality and the way I present myself and used them to guide me. He was not reluctant to tell me that my previous answers would not work. It was clear and concise with regards to what I needed to do to be successful.

If you are an applicant looking to be successful in the interview stage of your application to any police service at least in Ontario then I urge you to book a session with Behavioural Concepts. They will help you. I am only saying this as a person who used this service and passed the interview, not because I am an expert on the subject of police interviews.

Behavioural Concepts; thank you very much for helping me and gave me the ability to clinch this victory. I was ready to give up on my dream and move on to a different line of work but you revived it and brought it back to life again. I don’t know how many applicants think this type of interviewing training isn’t necessary, but I do know that Behavioural Concepts gave me the confidence and the tools to pass and hold on tight onto my lifelong dream of one day becoming a Police Officer……July 31st , 2013

Peter T.

Hey Behavioural Concepts,

Just wanted to say thank you again for your help. The 1 on 1 mock interview gave me the best possible preparation for my interview with York Regional Police. I saw you May 27th 2009, and I was hired July 20th 2009. Not only did the seminar help me with the interview, but also helped with all parts of the process beyond the interview. You’ve helped me reach my life long goal, and words can’t describe the gratitude I have for what you do! I’m only 23 years old, years younger than all the other people hired with YRP, but having you help build my life stories showed that I had all the proper life experiences and life skills necessary.

Thanks again for everything!

Mike B.

Hi Behavioural Concepts,

Thank you for your class. My friend gave me your email adress and I was so lucky to take your course. I took your course on May 8th. I have passed the TPS interview and OPP interview on the first try respectively since then. English is my second language, however, with the help of your manual and course, I was able to pass. Without your help, I would surely have failed.

I appreciate your help.

Steven S.

Hi there Val, I just wanted to express my thanks for all your help.Even answering my questions over the phone after we had our Session was very helpful.I wanted to let you know that I did pass my interview with Toronto, and did very well.My MMPI was right after the interview and now I’m awaiting for my BG officer to call me.Again after sitting down with you I truly believe I was better informed and more ready for the interview process.I have expressed my feelings to others I know who are going through the same process and have referred you and your business.I’ll keep you informed !

My sincere thanks.

Grant G.

Thanks Behavioural Concepts for everything, You opened a lot of closed doors for me and made things a lot clearer.

Mark V.

Hey, just wanted to let you know that I passed my interview today. Thank you so much for all your help. I couldn’t have done it without our session together.

Jennifer G.

I was the only female in your Police Essential Competency/Blended Interview Workshop at Durham College on May 24, 2009. I had my interview two days later with Toronto Police Service. Thank you for all your help in preparation for that interview. Wanting to let you know that I was successful and have moved forward in the process. Your seminar was so useful for helping me focus on important questions and answers which were asked at the interview; it helped me get the nerves out by practicing with my peers in the class; and it gave me confidence because I felt I was doing something specific in preparing for this extremely important interview. I can’t thank you and your wife enough.

Sincerely, Jennifer

Tim W.

I took your ECI course fall 2008 and had the 1 on 1 with you a few weeks later. Right now I am in background investigation with Peel Police. Thanks!

Adam M.

Hey Val, Just wanted to let you know that I did end up passing the OPP interview in December. I’m in the BGI right now for OPP Cadets.

Mike B.

Dear, Behavioural Concepts back in Feb/2008 I met with you to conduct a mock interview with regards to the ECI. At the time I was applying to the Calgary Police Service. I flew out for an interview with them and I was successful. Thanks again.

Ron K.

Hi Val, it’s Ron, I was in the workshop on Sunday 24th of May 2009. Just wanted to thank you and your wife very much for explaining everything and making me understand what my mistakes were in my previous failed interviews. I had my interview with Toronto Police yesterday and was successful!

Thanks again!

Bruce F.

First off thanks so much, I feel so much more confident already. You guys were great!!

Roy U.

Hello Behavioural Concepts, thank you for training me for my BPAD. I received my OACP certificate last week. Thanks again for your help.

Jeremy K.

Hey Val, not sure if you remember me but you did a competency interview last summer. Just to let you know i got hired with OPP and am posted in West Region. My training starts tomorrow and I’m looking forward to it. Thanks again for your help in the interview and I willl keep in touch. I believe that without Behavioural Concepts , iImight not have been so confident in the interview. Behavioural Concepts was a part of me realizing my dream!!!!!
Thanks again!.

Serge Y.

Behavioural Concepts, I had my OPP interview yesterday. I just wanted to thank you for preparing me for my interview. The service you offer is priceless. The time you took after our meeting to review my questions was extremely helpful. I will recommend your service to anyone in the interview process!

Kris B.

I just wanted to say thank you for all the help! I came to you end of 2007 for help, and the one on one mock interview was great! I passed my ECI with York Regional Police on the first chance and got hired on almost immediately. I was in the April 2008 intake and am now on road! Thanks again, and please feel free to publish this as a testimony!

Owen K.

Hey guys. Its Owen here, the court officer. I met you on January 26th 2009 for interview mentoring. Well great news, I signed with Toronto Police and will be in the April 2009 class. I just wanted to thank you for all your help. It was invaluable and helped me in so many ways. Thanks again!

Best regards

Adam P.

Hi there BC, just wanted to give you an update and let you know that I signed my offer today with York and start work on Monday April 6, 2009. Thanks again for the help and insight during our 1-on-1 session on November 8, 2008 and I wish you all the best.

David M.

My name is David Murphy I took your BPAD training back in January. I was successful in attaining my O.A.C.P. Thanks!

Jeff R.

Your help paid off, I signed with York on March 20th, 2009. My first day of employment is April 6th. I’d like to thank Valerie and yourself for the interview preparation. I hadn’t done a formal interview for a long(long,long) time and without your help I wouldn’t have been successful. I’m excited about my new career, I can’t wait to get started.

Kind Regards

Christian Q.

Hey BC!

This is Christian. I had an one on one interview session with you on February the 13th. I just want to thank you because I passed my interview with York Regional Police today. Your one on one session helped me out greatly!!

Brent G.

Good evening, I have thought of writing this to you guys for a while and just havent sat down with the work load I have gained to do so. I came to see you guys this summer in prepration for an ECI interview with the Hamilton Police Service and with good news was hired Jan 2, 2008 officially, Dec 15 I recieved the call indicating that I had been chosen. Once again I thank you very much for the knowledge and confidence I gained from attending both of your courses, the class at the college and the one on one. I owe you guys a lot, thank you very much. You helped me gain the career I wanted and I would like to do whatever I can to help your company. Thanks again!!!

best wishes.


Hi Valerie,
I hope you are having a good day so far. As you were aware of my ECI interview took place this morning. Everything went as planned and I had no surprises. All my examples were well received and I only had to come up with plan “b” for one of the competencies and only because the relationship began over 13 years ago and they wanted a recent relationship. I left the interview feeling very confident and with no regrets. Two hours after the interview ended I got an e-mail letting me know that I was successful!!!! Thank you so much for your ongoing support during this process, I cannot thank you enough for helping me with the prep but most importantly helping me build my confidence.
I will keep you posted during the final steps of the hiring process .
Thank you again


Valerie was a tremendous help in prepping me for the interview process including the LFI and the ECI portion. She spent a great deal of time reviewing the steps and what I needed to do to prepare beforehand. She gave me the confidence and knowledge to go in with a clear idea of expectations in the interview. I am grateful to have found her and had her mentorship before my interview with the police force. I highly recommend utilizing her services before any policing interview.


Good Morning Valerie,
It’s Ashlyne M. I though I would message you to mention that with your awesome help and long nights of studying/memorization, I was successful in my OPP interview AND my Waterloo interview. I appreciate your help and will let you know what happens.

Paige W.

Hello Valerie
I wanted to let you know I received my offer from Waterloo today!! I start in the January class at OPC.